Get StartedTerms of Service
Last Updated: 18 June 2025 Effective Date: 18 June 2025
These Terms of Service (the "Agreement") govern your access to and use of the web, desktop, mobile and API‑based applications and services provided by The ONA, Inc. ("The ONA," "we," "our"), collectively the "Service." By accessing or using the Service, you ("Customer" or "you") accept and agree to be bound by this Agreement. If you are accepting on behalf of an organization, you represent that you have authority to bind that entity; in that case, "Customer" or "you" refers to the entity.
IMPORTANT: This Agreement contains important limitations of liability, disclaimers of warranties, and an arbitration clause with class‑action waiver. By using the Service you agree to resolve certain disputes through binding arbitration rather than in court. Please read it carefully.
1. Definitions
1.1 "Authorized User" means an individual whom Customer authorizes to use the Service under Customer's account.
1.2 "Customer Data" means all electronic data or information submitted to the Service by Customer or its Authorized Users, including text, files, images, and other content.
1.3 "ONA Materials" means the Service, Software, Documentation, templates, help articles, and any other materials provided by The ONA.
1.4 "Order" means the ordering document or online screen referencing this Agreement that specifies the subscribed plan, fees, seat counts or usage limits, and Subscription Period.
1.5 "Subscription Period" means the period set forth in an Order during which Customer may access and use the Service.
1.6 "User Submission" means any Customer Data that Customer or an Authorized User uploads, posts, transmits or stores via the Service.
1.7 "LLM Output" means content generated by large‑language‑model functionality within the Service based on prompts or context provided by Customer.
2. The Service
2.1 Provision.
Subject to payment of all applicable fees and compliance with this Agreement, The ONA grants Customer a non‑exclusive, non‑transferable, worldwide right to access and use the Service for Customer’s internal business purposes during the Subscription Period.
2.2 Hosted Software.
Customer acknowledges that The ONA and its licensors retain all rights, title and interest in the ONA Materials and underlying technology. No ownership rights are conveyed to Customer.
2.3 Updates & Changes.
The ONA may enhance, modify or replace the Service at any time. The ONA will not materially reduce core functionality without at least thirty (30) days’ prior notice to Customer.
2.4 Beta Features.
The ONA may designate certain features as beta, preview or evaluation ("Beta Features"). Beta Features are provided “AS IS,” may be discontinued at any time, and are not subject to any SLA or indemnity.
2.5 LLM Output.
LLM Output is generated probabilistically and may contain errors. Customer is solely responsible for verifying the accuracy of any LLM Output before relying on it. The ONA disclaims all liability arising from Customer’s use of LLM Output.
3. Subscriptions, Fees & Payment
3.1 Plans.
The ONA offers a free tier ("Free Version") and one or more paid tiers ("Paid Plans"). Feature sets, seat limits and pricing are published on our website or set forth in each Order.
3.2 Fees.
Customer will pay all fees specified in each Order. Except as expressly provided in this Agreement, fees are non‑refundable and non‑cancelable.
3.3 Payment Methods.
The ONA accepts payment via credit card, ACH, or invoiced payments (for approved customers). Recurring fees auto‑renew and will be charged to Customer’s selected payment method until canceled in accordance with Section 9.
3.4 Taxes.
Fees exclude all sales, use, value‑added, and similar taxes. Customer is responsible for all such taxes except those based on The ONA’s net income.
3.5 Late Payment.
If any amount is not paid within fifteen (15) days after its due date, The ONA may suspend access to the Service upon notice until payment is received.
4. Account, Users & Permissions
4.1 User Roles.
Customer may designate individuals as Admins or Members. Admins control billing, seat assignments, integrations, and workspace settings; Members may use the Service as permitted by Admins.
4.2 Authentication.
The ONA supports sign‑in via first‑party credentials and approved identity providers (e.g., Google, Microsoft, SAML). Customer is responsible for securing all authentication credentials.
4.3 Customer Responsibilities.
Customer is responsible for (a) all activity occurring under its account, (b) ensuring that Authorized Users comply with this Agreement, and (c) promptly notifying The ONA of any unauthorized use.
5. Third‑Party Integrations
5.1 Supported Integrations.
The ONA integrates with a range of third‑party services, such as Google Workspace, Microsoft 365, Slack, Notion, GitHub, Atlassian Jira, Dropbox, Zoom, and others (complete list in the Documentation).
5.2 Credential Sharing.
To enable integrations, Customer may grant The ONA and its integration partner(s) access to Customer’s third‑party service credentials or tokens. Customer represents that it has the right to provide such credentials and is solely responsible for their security. The ONA disclaims all liability for Customer’s use of third‑party services.
6. Customer Data & Privacy
6.1 Data Collection.
The ONA collects Customer Data necessary to operate the Service, as described in The ONA’s Privacy Policy.
6.2 Data Retention.
The ONA retains Customer Data for the Subscription Period and deletes or anonymizes it within thirty (30) days after account deletion, unless legal obligations require longer retention.
6.3 Ownership & License.
Customer retains all right, title, and interest in Customer Data. Customer grants The ONA and its subprocessors a non‑exclusive, worldwide, royalty‑free license to host, copy, transmit, display, and process Customer Data as necessary to provide, maintain, and improve the Service.
6.4 Service Data.
The ONA may collect aggregated or de‑identified usage data ("Service Data") and may use Service Data for any lawful purpose, including analytics and product improvement.
7. Proprietary Rights
7.1 ONA Materials.
The ONA and its licensors own all intellectual property rights in the ONA Materials and any improvements. No rights are granted except as expressly set forth herein.
7.2 Feedback.
Customer may provide suggestions or feedback ("Feedback") regarding the Service. Customer grants The ONA a perpetual, irrevocable, transferable, royalty‑free license to use, copy, disclose, and exploit Feedback for any purpose.
8. Restrictions
Customer will not, and will not allow any third party to:
- Modify, translate, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code of the Service or ONA Materials;
- Sublicense, sell, resell, rent, lease, transfer or distribute the Service to any third party;
- Remove or obscure proprietary notices or branding on the Service;
- Use the Service to develop or train a competing machine‑learning or AI product;
- Introduce viruses, malware, or harmful code into the Service;
- Probe, scan, or test the vulnerability of the Service without The ONA’s express written consent;
- Use the Service in violation of any applicable law or regulation.
The ONA may suspend access if it reasonably believes Customer is violating this Section 8 or threatening the security or integrity of the Service.
9. Term, Renewal & Termination
9.1 Term.
This Agreement begins on the earlier of (a) the date you first access the Service or (b) the Effective Date of the first Order, and continues through the Subscription Period and any renewals.
9.2 Renewal.
Paid Plans automatically renew for successive Subscription Periods unless either party gives written notice of non‑renewal at least thirty (30) days before the end of the then‑current period.
9.3 Termination for Cause.
Either party may terminate this Agreement if the other materially breaches and fails to cure within thirty (30) days after written notice.
9.4 Suspension for Non‑Payment or Abuse.
The ONA may suspend access upon fifteen (15) days’ notice for unpaid fees or immediately for abuse or violation of Section 8.
9.5 Effect of Termination.
Upon termination: (a) all rights granted to Customer cease; (b) Customer must discontinue use of the Service; (c) The ONA will delete Customer Data within thirty (30) days unless legally prohibited. Sections 3 (to the extent of outstanding payment obligations), 6–8, 10–16 survive termination.
10. Warranties & Disclaimers
10.1 Customer Warranties.
Customer represents that it has all rights necessary to provide Customer Data and that its use of the Service complies with all applicable laws and regulations.
10.2 Disclaimer.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. THE ONA MAKES NO REPRESENTATION THAT LLM OUTPUT OR OTHER CONTENT IS ACCURATE, COMPLETE, OR RELIABLE.
11. Indemnification
11.1 By Customer.
Customer will indemnify, defend, and hold harmless The ONA and its affiliates from and against any claims, damages, or expenses arising from Customer Data or Customer’s use of the Service in violation of this Agreement.
11.2 By The ONA.
The ONA will defend Customer against third‑party claims that the Service infringes a U.S. patent, copyright, or trademark, and will pay any resulting damages finally awarded, provided Customer: (a) promptly notifies The ONA; (b) allows The ONA sole control of the defense and settlement; and (c) reasonably cooperates. The ONA’s obligations do not apply to claims arising from modifications by anyone other than The ONA, combination with non‑ONA products, or Customer’s breach of this Agreement.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ONA’S TOTAL LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO THE ONA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. IN NO EVENT WILL THE ONA BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR BUSINESS.
13. Confidentiality
Each party will safeguard the other’s Confidential Information with at least the same care it uses to protect its own confidential information, but not less than reasonable care, and will use such information only for purposes of performing under this Agreement. Standard exceptions apply for information that is (a) public without breach, (b) known without restriction prior to disclosure, (c) rightfully received from a third party, or (d) independently developed.
14. Modifications to this Agreement
The ONA may update these Terms from time to time. The ONA will provide at least thirty (30) days’ notice via email or in‑app notification before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
15. Support
The ONA provides support via email at support@theona.ai and endeavors to respond to inquiries within twenty‑four (24) hours on U.S. business days.
16. General Provisions
16.1 Force Majeure.
Neither party will be liable for failure to perform due to causes beyond its reasonable control.
16.2 Assignment.
Neither party may assign this Agreement without the other’s prior written consent, except The ONA may assign to a successor in connection with a merger, acquisition, or sale of substantially all its assets.
16.3 Notices.
Legal notices to The ONA: legal@theona.ai Notices to Customer: email address on file. Email notices are deemed given one U.S. business day after sending.
16.4 Severability.
If any provision is held invalid, the remaining provisions will remain in full force, and the invalid provision will be replaced by a valid provision that most closely reflects the parties’ original intent.
16.5 Waiver.
No waiver is effective unless in writing signed by the waiving party.
16.6 Governing Law & Venue.
This Agreement is governed by the laws of the State of Delaware, without regard to conflict‑of‑laws principles. Any dispute not subject to arbitration will be resolved exclusively in the state or federal courts located in Wilmington, Delaware, and the parties consent to personal jurisdiction there.
16.7 Dispute Resolution; Arbitration.
Any dispute arising out of or relating to this Agreement will be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted in English in Wilmington, Delaware. Class‑action waivers apply.
16.8 Entire Agreement.
This Agreement, together with each Order and any referenced policies (including the Privacy Policy), constitutes the entire understanding between the parties regarding the Service and supersedes all prior agreements.
Thank you for choosing The ONA – AI Assistant. We’re excited to help you work smarter.